The Ten Timeless Principles
Managing a Successful Business
I. Think Straight
Maintain a detached point of view.
Reduce stress with exercise, eating right, breathing, meditation, and rest.
Think big, start small. Think, Plan, Do, Repeat.
II. Travel Light
Minimize the number of founders, investors, board members, and executives
to those who can agree on, and contribute to, the goals of the business.
Terminal conflict is likely when key people disagree.
III. The Customer is King
Define the business in terms of Who buys What, and Why.
Create incentives to attract the most profitable customers.
Create products and services that are easy to buy and use. Remove the risk of buying.
IV. Write It Down
Execute the written Plan that shows Who does What, by When.
Unwritten intentions result in uncertain communication and unreliable execution.
Focused execution delivers results. Do it, Document it, Delegate it.
V. Hire Experience
Recruit people with records of success at doing what needs to be done.
Hire in harmony with the culture and goals defined by The Plan.
Always be recruiting. Hire slow; fire fast.
Reward superior performance.
Define the minimum results for each team member; pay more to get more.
Create systems for success. People don't fail, systems fail.
VII. Conserve Energy
Focus resources on achieving two or three specific objectives at a time.
With limited resources, focus on market Positioning.
Prioritize. Use Leverage. Work on the business, not in the business.
VIII. Let There Be Cash
Keep cash and credit available for the unexpected.
Survival is determined daily by the cash account, not the financial statement.
Sales solve all problems.
IX. Be Not Greedy
Expand methodically from a profitable base toward a balanced business.
Sequential growth over time is the wise path to success.
Make managing a competitive advantage.
Measure and learn from every action. Accelerate the Feedback Loop.
Do good now, make it better later.
Advisor to Entrepreneurs